Dipa Maurya
Quality Analyst Banker| VKYC |Sales|ProcessExcellence |Compliance |CustomerExperience
- Role
- Quality Analyst at IDFC FIRST Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dipa Maurya
At spocto, my tenure as Quality Assurance Team Lead has been defined by a commitment to…
Experience
Quality Analyst
Oct 2024 — Present · Thane, IN
Conducted quality audits and call monitoring for VKYC sales interactions, ensuring compliance with regulatory standards. • Identified process inefficiencies and implemented improvements, resulting in a 20% increase in customer satisfaction. • Delivered targeted training and coaching to sales teams, enhancing conversion rates by 15%. • Collaborated with cross-functional teams to uphold RBI guidelines, ensuring secure VKYC processes.
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