Dionsyvia Jack
Technical Customer Service Specialist at TIE Kinetix
- Role
- Technical Customer Service Specialist at Sps Commerce Europe
- Location
- Baytown, TX, US
- LinkedIn followers
- 500 followers
About Dionsyvia Jack
Seeking a position that will utilize my extensive experience in the EDI industry.
Experience
Technical Customer Service Specialist
Apr 2021 — Present · US
The Technical Customer Service Specialist (EDI) is responsible for troubleshooting and maintaining different SaaS solutions and Non-Hosted platforms (QA and Production environments) simultaneously while effectively ensuring all inbound/outbound data, mapping updates, integration configurations and technical aspects of a customer\'s connection are accurately in place.• Provides complex technical support and assistance to clients via email, phone, and/or other remote methods.• Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance.• Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.• Escalates customer incidents, needs or other inquiries to appropriate internal operational/commercial resources.• Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Has gained proficiency in multiple competencies relevant to the job.• Understands X12 ANSI, EDIFACT, XML, IDOC and other EDI documents in order to assist customers with changing and/or updating configurations with various SaaS platforms.Knowledge/Experience Needed for This Position:• EDI (X12, EDIFACT, etc.), XML-based transaction sets• XML/delimited or fixed ASCII file integration• VANs, AS2, sFTP and other communication methods• ERP/order entry/order processing systems• EDI based supply chain fundamentals•Sterling Gentran and GXS Application Integrator software
Education
University of Louisiana at Lafayette
Bachelor's of Liberal Arts, Political Science
2004 — 2008
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.