Dion Mays
HubSpot Systems & Enablement Lead | CX & Support Operations Leader | CRM, Automation & AI-Enabled Workflows | Building Scalable, Human-Centered Systems
- Role
- Hubspot Systems & Enablement Lead at Melanin Money
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Dion Mays
I’m a customer support and operations leader with 8+ years of experience building, scaling, and optimizing support teams across SaaS, fintech, healthcare, and regulated environments.I specialize in creating structure where things are messy—designing support workflows, SLAs, knowledge bases, and escalation paths that make it easier for teams to do great work and for customers to feel genuinely supported.My background spans frontline support, people leadership, and support operations. I’ve led fully remote teams, partnered closely with Product and Engineering, and served as the escalation point when things go sideways. I care deeply about empathy, but I’m equally focused on systems, data, and continuous improvement.More recently, I’ve implemented AI-powered chatbots and automated workflows to reduce ticket volume, improve first-response times, and scale support without sacrificing the human touch.I’m especially interested in roles where support is seen as a strategic function—not just a cost center—and where thoughtful operations directly impact customer trust and business growth.
Experience
Hubspot Systems & Enablement Lead
Mar 2026 — Present
Education
Southern New Hampshire University
Business Operations & Project Management
2014 — 2018
Skills
- Coaching
- Teamwork
- Customer Service
- Communication
- Leadership
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