Dion Smith
IT Manager @Toronto Rock Lacrosse Club
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WORK HISTORY
IT Manager @Toronto Rock Lacrosse Club
Oakville, CA
Support Shopify management and support - adding products, collections and bar codes and SKUs.Product Photograpy for Shopify products.Archtics administrator for Ticketing team. Developed Power BI Reports for Ticket Sales for the last 5 years.Helped managed transformation to Archtics.Developed reports utilizing PowerBI and excel for ticketing staff.Office 365 and Proofpoint AdministrationSetup users in Office 365 and ProofpointTroubleshoot any email and proofpoint issues for usersWeb Design & AdministrationRecommends, develops, administers and maintains/updates web pages and sites including adding, removing and updating content and imagesFormstack administration for program and team registrationsTests, troubleshoots and resolves website questions and requestsCollaborates with all departments to plan, develop and maintain websites content, style and layoutMaintains sites appearance by recommending best practices in design, layout standards, policies and guidelinesNetwork & Desktop SupportDevelops and maintains relationship with external technology service providers and becomes first point of contactTroubleshoots and resolves connectivity issues with networking equipment, routers, telephone equipment and business machinesLiaises with external service providers to ensure the smooth running of all IT systems, including anti-virus software, print services, email provision, online store and CRM systems and recommends network, server and related equipment and software upgrades/improvements as requiredManage and maintain various in-house business software, including but not limited to; Sales Force (CRM), Shopify (online store), EZ Facility (facility management), Sage 50 (accounting)Develop professional report and presentation layout templates using Powerpoint for use within Ticketing and Sponsorship departments
EDUCATION
New Horizons Training
ITIL 2011 Course
York University
Science, Health and Physical Education/Fitness
Codecademy
Learn Angular JS 1.X
edX
Power BI Desktop
Comptia
Comptia A+
Codecademy
Learning GIT
The Centre for Education and Training
Web Development Certificate, Web Developement
SKILLS
ABOUT DION SMITH
IT Support and Network Administrator
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