Dione C. Harold

Experience

1. Manager of Transportation-rail

   Chicago Transit Authority

   Nov 2020 — Present

   Train operator qualified • ICS 100,200,700,800 Supervises and provides mentoring support to employees regarding work assignment, job duties and responsibilities, including the performance and procedures associated with job functions. • Manages staff to ensure safe and high quality customer service is met. • Collaborates with employees and communicates externally and internally to handle employee matters. • Serves as first level CTA contact, attends community meetings, and interacts with governmental and city agencies to monitor special events and coordinate service to ensure service levels will be met. Communicates this information to senior management. •Assists contractors with installing proper barricades and slow zones for construction sites •Discipline procedures for 600+ employees •Manages, plans, coordinates staff actions and performance of rail operations personnel at the routes and the terminals. Monitors operation in the respective service areas to ensure highest quality of safe, on time, and clean transit service. • Investigates violations of rules, regulations and standard operating procedures. Conduct interviews of employees when violations of rules, regulations and standard operating procedures are not followed properly. • Processes IOD for employees on duty. • Works to implement campaigns to prevent employee and passenger accidents through observations, safety audits, accident/incident investigations, and monitoring compliance with safety violation, recommends corrective measures to prevent accidents, reduce injuries, and minimize customer service complaints. • Travels to accident and emergency sites to assist supervisors, rail service personnel and the operations. • Monitor the terminal\'s manpower and adjust as needed.