Dion Ajala
Senior Manager, Tier 3 and Complaints @Intuit
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WORK HISTORY
Senior Manager, Tier 3 and Complaints @Intuit
London, GB
As the Senior Manager of Tier 3 and Complaints at Intuit, I lead efforts to deliver exceptional customer experiences by driving operational excellence, resolving complex issues, and collaborating cross-functionally with teams like Product, Legal, and Compliance. My role focuses on building a high-performing team, enhancing support processes, and advocating for customers to eliminate friction and improve outcomes in a dynamic, SaaS-driven environment.
EDUCATION
St Gregory’s College
GCSE – English Language, Geography, Maths, Science, Information Technology, Economics
London Guildhall University
Bsc, Business and Information Technology
London College of Communication
Distinction, Access to Business Studies
SKILLS
ABOUT DION AJALA
Results-oriented Senior Operations Manager with a demonstrable history of driving operational excellence and enhancing customer experiences. Possesses a strategic mindset and a proven ability to lead cross-functional teams, manage end-to-end customer operations, and implement innovative solutions. Adept at seamlessly integrating technology and operations, spearheading strategic projects that enhance efficiency, reduce costs, and improve processes. Skilled at navigating complex technical landscapes, providing expert 1st line technical support to end-users and key stakeholders.
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