Dion Wisniewski
Product Owner - C365 @Florida Blue
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WORK HISTORY
Product Owner - C365 @Florida Blue
At Florida Blue, I play a key role in production support across all digital channel journeys enterprise-wide, ensuring seamless operations and issue resolution. I lead SAFe ceremonies, including Backlog Refinement and Pre-Backlog Refinement sessions with the C365 Agile team, keeping the voice of the customer at the forefront. Additionally, I work closely with cross-functional teams to facilitate clear communication, prioritize requirements, and drive alignment toward customer-centric solutions.Beyond Agile processes, I take ownership of delivery timelines, ensuring they are reinforced and clearly communicated to Product Managers and Business Stakeholders. I also work closely with QA to document and develop test release plans for monthly deployments, helping to ensure smooth and successful releases.I also leverage Artificial Intelligence (AI) to streamline my day-to-day responsibilities, creating and modifying custom prompts to enhance efficiency and output. By integrating AI into my workflow, I automate routine tasks and optimize processes, allowing me to focus on more strategic, value-added activities that drive greater impact.Lastly, I manage and prioritize a wide range of production issues—analyzing trends and patterns to provide business leaders with actionable insights that inform strategic decision-making and drive process improvements.
EDUCATION
University of North Florida
Bachelor of Science, Sport Management
Liberty University
Masters of Business Administration (MBA), Business Administration and Management, General
ABOUT DION WISNIEWSKI
Hi, I am Dion, a dedicated husband, father, maker, and product owner with a strong passion for customer satisfaction, waste elimination, and data-driven business decisions. My enthusiasm extends to hands-on work, particularly in carving and chiseling wood, which my wife refers to as art but I view as a form of stress relief. Additionally, I enjoy reading about psychology, philosophy, and ethics.My professional journey toward product ownership began in product development. My experiences with multinational corporations like Amazon underscored the critical role of member feedback and attentive listening to the voice of the customer. I advanced through roles as an Analyst and later as a Senior Analyst. In my role as a Product Owner, I led a development team in migrating Florida Blue’s Medicare and Large Group portfolio to a new member website. Currently, I serve as the Product Owner for the Digital Transformation Production Support team, where I oversee production support across all journeys. What distinguishes me as a product owner is my grit, tenacity, and unwavering commitment to prioritizing customer needs. Much like my passion for art and beauty, I am continually striving to delight our customers with exceptional experiences.
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