Dinuka Wijekoon
Guest Service Agent @Sandman Hotel Group
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WORK HISTORY
Guest Service Agent @Sandman Hotel Group
Kamloops, BC, CA
To provide a warm, welcoming and friendly environment- Responsible for checking guests in and out of the Hotel- Luggage assistance- Issues room keys, pamphlets, discount cards, etc- Answers various questions from guests and arranges transportation for guests- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties- Book telephone reservations- Computes bills, collects payment and makes change for guests- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift- Print updated in-house, arrival, departure, and room status reports every two hours- Check all unresolved departures- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day- Write all wake-up call requests on specified form and enter on switchboard- Complete welcome calls- Clean and tidy front desk area- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions- Provide information to staff and/or clients about special activities- Observe and report any security issues to the Manager
EDUCATION
Thompson Rivers University
Postgraduate Degree, Human Resources Management/Personnel Administration, General
University of Sunderland
Bachelor of Arts - BA, Business Administration and Management, General
ABOUT DINUKA WIJEKOON
Guest Services Manager with a strong background in hospitality operations and a CPHR Candidate designation. I currently oversee guest services operations, support team members, and work closely with internal departments to deliver positive guest experiences in a fast-paced hotel environment.I bring a people-centered and detail-oriented approach to leadership, with experience in customer service, team support, and day-to-day operational coordination. My background in Human Resource Management supports my focus on clear communication, employee development, and respectful workplace practices.I am a confident communicator with advanced English proficiency, and I value teamwork, professionalism, and continuous learning.
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