Dinu Baby
Assistant Consultant @Tata Consultancy Services
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WORK HISTORY
Assistant Consultant @Tata Consultancy Services
Joined as graduate trainee and promoted to IT Analyst. Started career as developer for a governance project based in UK and further shifted to application and production support in BaNCS Treasury.Currently providing product support for overseas customers. Support activities include customer management, issue troubleshooting and developing the fix, extensive testing of deliverable, Application health and server monitoring, performance tuning. Have been deputed to onsite (overseas) for product testing as company spoc. Milestones:Steady increase in the customer satisfaction quotient.Successfully implementing performance fixesProduct testing at onsite handling the product deployed over 9 countries.
EDUCATION
St.Stephens College Uzhavoor, Kerala
Bachelor of Science - BS
Chavara CMI Public School and Junior College, Pala
High School
SKILLS
ABOUT DINU BABY
Currently associated with TATA Consultancy Services as analyst and Production operation lead providing finance consultation to enhance the capabilities in BaNCS Treasury.Managing BaNCSTreasury customers based in MEA and have proven record for customer success, requirement analysis, customer communication and escalation management.Leading offshore support team to deliver quality and value addition.Good in data analytics and performance tuning with good skills in Oracle. Skilled in analyzing the business requirements from Customer and formulating it to a technical solution. Also posses good skills in defect management which includes debugging, replication, solution development, QA and delivery. Domain level exposure in Treasury solutions in areas viz: Foreign Exchange, Money Market, Investment Management, Risk Management, Financial Accounting, Asset/ Liability management.Have been at customer location for product implementation and consultation.
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