Dino Russo

About Dino Russo

SummaryRETIREDTransforming IT Operations Through Strategic Leadership and Technical InnovationResults-driven IT Executive with 20+ years of proven success leading large-scale IT transformations, implementing enterprise ITSM solutions, and managing global teams across diverse industries. Uniquely combines deep technical expertise (Python, SQL, API integrations) with executive-level program management and team leadership to deliver measurable business outcomes.Core Value Propositions:• IT Transformation Leadership: Successfully orchestrated complete ITSM system migrations in 90 days, including CMDB implementations from ground zero• Global Team Management: Led 40+ FTE distributed teams across North America, Europe, and Mexico with $20M+ budget responsibility• Technical Problem-Solving: Developed custom automation solutions using Python and JavaScript to optimize IT processes and eliminate manual inefficiencies• CMDB Implementation Expertise: Specialized in Configuration Management Database design, data migration, and integration with multiple source systems• Process Optimization: Implemented continuous improvement programs that significantly increased operational efficiency across ITSM functionsRecent Achievement Highlights:Drove Lyft\'s first ITIL-based IT Service Management system implementation, including comprehensive CMDB deployment Managed complete ITSM platform migration (Cherwell to Jira Service Management) in 90 days with zero business disruption Implemented automation and integrations within 120 days of new system deployment Designed and executed IT Asset Management processes serving the global workforce Created data analytics solutions for IT service metrics and continuous improvementTechnical Expertise: ITSM Platforms (Jira Service Management, Cherwell), CMDB Architecture, Python Development, SQL/RDBMS, API Integrations, ITIL Framework, IT Asset Management (ITAM), Software Asset Management, Change Management, Project Management, and Vendor ManagementIndustries: Technology/SaaS, Transportation, Global IT Services, TelecommunicationsCurrently seeking part-time or contract opportunities where I can leverage my unique blend of strategic leadership and hands-on technical skills to drive IT transformation initiatives.Contact Information: d••••••••@gmail.com Connect with me to discuss how I can help transform your IT operations

Experience

1. Sr Manager, IT Operations

   Lyft

   Sep 2020 — Present · Myrtle Beach, SC, US

Education

• University of South Carolina

  Bachelor of Science (B.S.), Computer Science

  1982 — 1984

Skills

• Business Transformation
• Professional Services
• Training
• Team Leadership
• Saas
• Managed Services
• Integration
• Project Portfolio Management
• Product Management
• Process Improvement
• Strategy
• IT Management
• Requirements Analysis
• Crm
• Itil
• Cloud Computing
• Pre-Sales
• Program Management
• IT Operations
• Network Design
• Service Delivery
• Business Analysis
• IT Service Management
• Vendor Management
• Disaster Recovery
• Telecommunications
• IT Outsourcing
• IT Strategy
• Consulting
• Unified Communications
• Solution Architecture
• Cisco Technologies
• Pmp
• Mobile Devices
• Leadership
• Security
• Enterprise Software
• Enterprise Architecture
• Ip
• Business Development