Dino Bencivenga

Account Manager @Estes Express Lines

South Plainfield, NJ, US

Develop and implements strategies to maintain and/or expand sales and promote Estes transportation services within an assigned territory- Provide reports on the sales activities for a given period of time- Utilize CRM (customer relationship management) tools to build customer base, enhance product services and customer relationshipsInterface with the customer to understand the customer\'s overall objectives and requirements- Contact customers on a regular basis to maintain account relationship- Advise customer of Estes\' new product and service offerings and obtain feedback on service products- Share details with customers on additional offerings to provide value added service- Expedite the resolution of customer concerns- Prepare and conduct service presentations to the customer- Contribute to the quarterly/annual business forecasting by providing account trends and future customer needs- Promote world-class customer care throughout the terminal- Meet and exceed predetermined sales goals and objectives and reports on progress weekly