Dinkar Shelar

About Dinkar Shelar

As a Customer Success Manager, my commitment to service excellence and problem-solving is unwavering. With an ISO 27001 certification, I prioritize information security, ensuring our client engagements are protected and trustworthy. My role is instrumental in delivering strategic software implementations that drive significant value, enhancing product adoption and ensuring robust account health.My expertise in supply chain risk management allows me to provide actionable solutions tailored to our clients\' unique needs. The team\'s performance in optimizing product use and maintaining account vitality is a testament to our solid approach to performance and people management. We have achieved customer success by closely collaborating with clients, understanding their requirements, and translating them into effective services.

Experience

1. Senior Manager Customer Success

   Trantor

   May 2025 — Present · Pune, IN

   Led the end-to-end setup of a Scaled Customer Success engagement for a Cybersecurity SaaS customer, establishing post-sales strategy, engagement frameworks, and operational workflows from inception> Successfully delivered a profitable customer success program, achieving operational stability and measurable business outcomes, leading to expansion into additional strategic projects> Assigned to lead a second Scaled Customer Success initiative for an Identity & Access Management (IAM) customer, defining scalable CS processes and governance for a pilot engagement> Designed and implemented customer lifecycle workflows including onboarding, adoption, health scoring, renewals, and escalations> Managed and mentored a team of Customer Success Managers (CSMs) and Customer Success Associates (CSAs) across multiple security-focused engagements> Partnered cross-functionally with Sales, Product, Engineering, and Security stakeholders to align post-sales delivery with customer outcomes and revenue goals> Drove standardization of Scaled CS best practices, enabling repeatable, data-driven customer success operations across SaaS security portfolios

Education

• Welingkar Institute of Management

  PGDBA, Human Resources Management/Personnel Administration, General

  2014 — 2014

• Institute of Hotel Management

  B.Sc. in Hospitality & Hotel Administration, Hotel/Motel Administration/Management

  2002 — 2005

Skills

• Management Information Systems (Mis)
• Coaching
• Performance Management
• Business Process Outsourcing (Bpo)
• Team Management
• Customer Relationship Management (Crm)
• Team Leadership