Dinkal Sahu

About Dinkal Sahu

I\'m a creative thinker with a knack for problem-solving, and I\'m always looking for new…

Experience

1. Associate

   Wipro

   Sep 2024 — Present · Pune, IN

   Responsibilities: Proficient in responding to customer queries via phone, email, and chat with accuracy and timeliness. Skilled in identifying customer needs and guiding them through feature usage and fault resolution. Experienced in advising support agents and managing order escalations within SLA guidelines. Adept at validating system elements across tools like Customer Inventory, Single Interface, and NGSDCapable of triggering and updating data using RPACS tools for operational accuracy. Efficient in handling service tickets and coordinating with internal IT teams via Service Now for swift resolution. Committed to providing regular customer updates and maintaining clear communication throughout the support cycle. Collaborates with configuration teams to resolve network-related issues effectively. Strong understanding of ITIL framework, Windows, and macOS environments. Knowledgeable in core IT concepts including DHCP, DNS, VPN, TCP/IP, Active Directory, and Office 365. Collaborate with network and configuration teams to resolve unreachable IP scenarios efficiently. Adheres to established SLAs and ensures timely follow-up on open tickets. Demonstrates excellent analytical thinking, problem-solving, and multitasking abilities in high-pressure environments.

Education

• Chhattisgarh Swami Vivekanand Technical University

  B.Tech

• Model English H S SCHOOL , Dhamtari ,C.G.

  Higher Seconday (10+2)