Dinesh Vaithilingam
Senior Technical Product Manager | Agile Product Owner | Senior Business Analyst | Driving Business Growth via AI & Data-Driven Solutions | AI-Passionate | Constantly Exploring AI Innovations
- Role
- Dynamics 365 Analyst Pmo Owner at JM Family Enterprises, Inc.
- Location
- Delray Beach, FL, US
- LinkedIn followers
- 500 followers
About Dinesh Vaithilingam
I am a customer-centric business professional with over 10 years of progressive…
Experience
Dynamics 365 Analyst Pmo Owner
Sep 2024 — Present
Collaborated with key business stakeholders to define and document functional and technical requirements for the Dealer Master app in Dynamics 365 CE, ensuring alignment with business objectives and driving a 20% improvement in stakeholder satisfaction. Created 100+ business test scripts to support the Business team in executing UAT, achieving 95% test coverage and ensuring seamless validation of system functionality against business requirements. Collaborated with cross-functional business stakeholders to conduct UAT sessions, ensuring alignment between system functionality and business requirements; simplified complex technical concepts, enabling stakeholders to make informed decisions and achieve a 20% faster sign-off on deliverables. Authored 50+ detailed technical user stories for the implementation of the Dealer Master app in Dynamics 365 CE, covering Fleet, Franchise, Internal, and TMNA dealers, ensuring clear communication between business and development teams. Partnered with the Change Management team to develop comprehensive training materials for the Dealer Master application, reducing onboarding time by 25% and increasing user proficiency within the first month of launch. Collaborated with the Sales Planning team to troubleshoot and resolve 20+ critical business issues, streamlining sales operations and improving process efficiency by 30%. Leveraged prompt engineering techniques with Microsoft Copilot to streamline the creation of user stories, business test scripts, meeting notes, and project documentation, reducing administrative overhead by 30% and improving team productivity. Managed 50+ incidents, problem tickets, and enhancement requests in ServiceNow, achieving a 95% resolution rate within SLA and improving system reliability. Delivered regular status updates to the Sales Planning team on open tickets, reducing average resolution time by 20% and improving stakeholder confidence in issue management.
Education
Anna University Chennai
Bachelor of Engineering - BE
2007 — 2011
Harrisburg University of Science and Technology
Master of Science - MS
2016 — 2018
University of Massachusetts Dartmouth
Master of Business Administration - MBA
2014 — 2015
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