Dinesh Pillai

About Dinesh Pillai

I love building awesome engineering teams taking on real business challenges. I have 20+ years of experience in areas like Application Development, Architecture, System Design, Agile, DevOps, SRE, Cloud Computing, Big data, and eCommerce. I have helped my organization\'s business grow 20 times in one year.

Experience

1. Director of Engineering

   American Express

   Apr 2022 — Present · Phoenix, AZ, US

   Led enterprise SRE, observability, and resiliency strategy for AmEx Mobile & Web (AWS/GCP-hosted), improving availability of critical customer journeys by 7%.Executive owner for major incident management and customer-impacting outages across flagship digital platforms.Regular advisor to SVPs on platform risk, resiliency investment, and regulatory readiness.Accountable for SRE posture supporting PCI, SOX, and financial-grade availability standards.Delivered financial-grade reliability for high-volume, real-time consumer platforms, with zero tolerance for data loss and a focus on customer trust.Sponsored and scaled 10+ Generative AI initiatives across Mobile, SRE, and Observability to improve operational efficiency and insight.Drove large-scale AWS and GCP cloud migration for flagship digital platforms, improving system availability by 7% and reducing operational costs by 15%.Created and drove a 3-year SRE roadmap for AmEx Mobile, improving MTTD by 50%.Managed a $200M+ annual budget supporting large-scale, mission-critical initiatives.

Education

• University of Calicut

  Pre-Degree, Mathematics, Physics, Chemistry

• Mahatma Gandhi University

  Bachelor of Technology (B.Tech.), Computer Science and Engineering

• Mahatma Gandhi University

  Bachelor of Science, Computer Engineering

• Birla Institute of Technology and Science, Pilani

  Master of Science (M.S.), Software Engineering

• BITS-PILANI

  Master of Science, Computer Software Engineering

Skills

• Software Development
• Scope Management
• Software Project Management
• Sow
• Xml
• Ria Development
• Java
• Agile Processes
• Cost Management
• Sharepoint Server 2010
• Business Analysis
• Blueprint
• Arcgis Server
• Rfp
• Ci/Cd
• Architectural Design
• Web Services
• Asp.net
• Windows Azure
• Cloud Computing (Saas, Paas, Iaas) - Aws & Azure
• Oracle
• Requirements Analysis
• Function Point Analysis
• IT Strategy
• Ajax
• Integration
• Sdlc
• Solution Architecture
• IT Portfolio
• IT Leadership
• Microsoft Sql Server
• Rsa Clear Trust
• Strategic Consulting
• .net
• Risk Management
• Agile Methodologies
• Gis Software
• Wbs
• Chef
• Docker