Dinesh Singh

About Dinesh Singh

Effective & accountable in senior roles: Proven track record in establishing and utilizing influence to persuade others while driving clarity and purpose. Track record of executing customer experience excellence in a matrix environment and with multi-functional teams. Experienced in executing significant transformations of customer’s IT systems: Successfully lead high matrix teams to achieve desired results through execution of process improvements with solid presentation skills and flexibility.Strategic vision and thinking- Ability to drive change and comprehend strategic and conceptual subjects while utilizing a Bias Towards Action and moving the needle from thinking and planning into acting and achieving. Proven change agent that challenges conventional thinking, approach, and methodology to strategically align customer requirements within projects.Dedicated and customer focused: Ability to anticipate how plans and actions will be received and leveraged by customers. Establish, grow, and nurture teams: Expert in setting up and growing, implementation and managed services teams. Strong leadership and interpersonal skills employed to motivate teams and deliver on strategic business goals with customer focus. Key account management: Strong customer advocate accustomed to working in collaborative fashion with C-level / Senior-level client executives while building trust and lasting relationships to facilitate business growth.

Experience

1. Services Business Leader

   Amdocs

   Jun 2013 — Present · Atlanta, GA, US

   Lead fully managed services operations for large Tier 1 wireless customer which includes non-Amdocs IT Apps. Manage full cycle operations including all ITIL processes; Problem Management, Change Management, Incident Management, Proactive “Get Well” or Kaizen improvements, RCAs, and Infrastructure improvement. Drive continuous improvements in critical ordering, web, OCS modules to enable and facilitate growth. Ensure SLAs are met for online and batch applications month over month driving improvements as needed. Led and drove implementation and major transformation projects for many modules within the BSS eco system. Led monthly operational reviews with CIO/Senior executives. Managed OPS budget and YoY annual operating plans.Built team from ground up to 100+ to handle Tier 1/2/3 support functions for the whole stack Grew client from a greenfield operator and zero subscribers to a large operator with 12-million subscribers through both acquisition and organic business growth methodsDrove teams to support about 10 releases in production each year resulting in stable, smooth operations with <3 P1/P2s monthlyDecreased outage minutes by 50% in 2018 by improving stability of operations through various technical improvements and automations while eliminating single point-of-failuresManaged a highly matrixed team of 120+ employees to deliver and run smooth year-round operationsSuccessfully led the team to help the client achieve a near perfect IT General Controls Audit score in 2018Helped with smooth operations in 20••••21 enabling the customer achieve record sales during the holiday periodInstrumental in helping Amdocs win new initiatives with the account due to smooth operations driven by a highly motivated teamImproved the CSAT numbers and position the account for further continuous growth from 3.5 to 4 out of 5

Education

• Birla Institute of Technology and Science, Pilani

  EEE, Engineering

  1993 — 1997