Dinesh Reddy Koppula
Business Analyst | Data Analytics, Tableau, SQL, Python | Process Optimization & Stakeholder Insights
- Role
- Business Analyst at Centene Corporation
- Location
- Columbia, SC, US
- LinkedIn followers
- 500 followers
About Dinesh Reddy Koppula
Business Analyst with 6+ years of experience supporting technology-driven products and operations through data analysis, requirements gathering, and process optimization across both technology and healthcare environments, including large-scale organizations like Amazon and Rainbow Children’s Hospital.I specialize in translating business needs and customer insights into clear requirements, scalable workflows, and analytics solutions that enable informed decision-making. My experience spans the full lifecycle stakeholder discovery, user and CX analysis, dashboard automation, and enterprise system implementation.I bring strong hands-on expertise in Tableau, SQL, Python, Excel, Power BI, Jira, and Agile delivery, driving measurable outcomes such as a 20% increase in client satisfaction, 18% efficiency gains, and a 25% improvement in campaign accuracy through data-driven insights and workflow optimization.At Amazon, I supported CX insights initiatives for Devices and Subscription-based products, analyzing customer behavior, feedback, and operational metrics to identify experience gaps and inform product and process improvements. At Rainbow Children’s Hospital, I applied core business analysis practices to optimize service workflows and implement a Queue Management System, increasing customer flow by 40%. Across both environments, I’m known for bridging product, engineering, operations, and business stakeholders to translate strategy into actionable, data-backed solutions.
Experience
Business Analyst
Aug 2025 — Present · Columbia, SC, US
Translate business needs into clear requirements by partnering with stakeholders across operations, compliance, and technical teams- Analyze workflows, user requirements, and operational challenges to identify gaps and recommend scalable process improvements- Support system enhancements through data analysis and user acceptance testing, ensuring solutions meet defined business requirements- Define and enhance operational and performance reporting to enable informed decision-making and effective execution- Lead cross-functional problem-solving to resolve data quality and process issues, aligning system outputs with business objectives- Develop and maintain business documentation, including SOPs and process guidelines, to ensure consistent execution and knowledge transfer.
Education
Auroras Engineering college
Bachelor of Technology, Mechanical Engineering
Trine University
Master of Science , Business Analytics
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