Dinesh Singh Rawat

About Dinesh Singh Rawat

Results-oriented self-motivated team leader with a wide range of 6+ years of experience including operations management, scheduling, engineering and project management. Currently, I am an OPERATIONS SPECIALIST at International SOS where I am responsible for following items - Responsible for fulfilling assistance for medical, security and logistical related requests originating through the Assistance Centre from clients & subscribers- Execute and coordinate cases with standard customer service and working collaboratively between operations, medical and security specialists- Ensure that cases are correctly prepared for hand-over to the billing department- Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner- Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner- Handling geographically distributed clients from locations like India, Iran, Abu Dhabi, Russia, UK/US etc.In past, I have worked in various roles with Cashify, including group leader and customer support executive. I have demonstrated strong business acumen, collaboration, and innovation skills, delivering results such as increasing sales conversion rate by 15%, reducing customer complaints by 30%, and leading a team of 10 agents to achieve the best service ratings in the company. I am currently pursuing my MBA in Operations from NMIMS, where I am learning new skills and concepts to further advance my career in quality management. I also hold a Master\'s degree in Tourism and Travel Services Management and a Bachelor\'s degree in Business, Management, Marketing, and Related Support Services, which have provided me with a solid foundation in hospitality and eCommerce domains. I am passionate about improving customer experience and optimizing business operations, and I aspire to become a quality leader in the industry.

Experience

1. Senior Operations Executive

   TBO.COM

   Jan 2025 — Present

Education

• Saraswati Vidhya Mandir

  Mathematics and Computer Science

  2014 — 2015

• Indira Gandhi National Open University

  Master's degree, Tourism and Travel Services Management

  2018 — 2021

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA, Operations Management

• NMIMS University

  Master of Business Administration, Operations Management and Supervision

• Hotel Management & Catering Jobs

  Bachelor's degree, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

  2015 — 2018

• KIHM Metal Technologies

  Bachelor's Degree