Dineshkumar R.
Founder • Salesforce Contact Center Architect (Amazon Connect + Service Cloud Voice) • Shopify • HubSpot • AppExchange
- Role
- Founder & Head of Solutions Salesforce Amazon Connect Appexchange Hubspot Shopify at La Confianza Technologies - Salesforce Partner
- Location
- Tiruppur, TN, IN
- LinkedIn followers
- 500 followers
About Dineshkumar R.
At La Confianza Technologies, I serve as the Founder & Head of Solutions, focusing on delivering innovative CRM, CX, and commerce solutions through platforms like Salesforce, AppExchange Product Development, HubSpot, Shopify, and Amazon Connect. With over two years in this role and over a decade of experience overall, I have led cross-functional teams to design scalable solutions and develop SaaS products, including AppExchange applications such as WhatsApp Connect Pro, Omni Time Tracker and Shopify to Salesforce Connector. My mission is to empower organizations by creating adaptable and efficient solutions tailored to their needs. Leveraging expertise in Commerce Cloud, Experience Cloud, Communications Cloud, and Health Cloud, I work to enhance customer interactions and operational processes. I am committed to staying at the forefront of evolving technologies and delivering results that align with client goals.
Experience
Founder & Head of Solutions Salesforce Amazon Connect Appexchange Hubspot Shopify
La Confianza Technologies - Salesforce Partner
Jun 2023 — Present
I am the Founder & Head of Solutions at La Confianza Technologies, a Salesforce Partner dedicated to delivering innovative consulting and product development across leading platforms — Salesforce, HubSpot, Shopify, and Amazon Connect.With over a decade of experience, I’ve built a reputation for: • Designing and implementing scalable CRM, CX, and commerce solutions. • Leading cross-functional teams to integrate Salesforce, HubSpot, Shopify, and Amazon Connect, improving client operations and customer experiences. • Developing AppExchange and SaaS products such as WhatsApp Connect Pro, Customer Support Productivity Capture, Shopify to Salesforce Connector, and Shipping Integrations, enabling businesses to scale faster with automation and seamless communication. • Establishing benchmarks for quality and cost-effectiveness, ensuring every solution is tailored to client needs without compromise.My focus is on driving digital transformation and product-led growth — helping businesses streamline processes, unlock insights, and maximize ROI through technology.Whether through custom consulting, turnkey product solutions, or strategic multi-cloud integrations, my team and I ensure our clients stay ahead in an evolving digital landscape.
Education
Sri Sai Ram Institute of Technology (Sairam Group of Institutions)
Bachelor's degree, Information Technology
2009 — 2013
Veveaham Higher Secondary School
+2
2007 — 2009
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