Dinesh Prajapati
Digital Transformation consultant- Six Sigma |Data science I AI MLI Ex-HERE T |LSS-BB | RPA I Power BI |VSM | Process Improvement | Process Re-engineering | MS Visio | Contact center transformation | 11K+ followers
- Role
- Process Manager -quality at eClerx
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dinesh Prajapati
Process Transformation Manager Process Design l Quality Governance | audits |RPA |Process excellence | Business Analytics | Process automation | SIPOC | Process mapping | Six Sigma | DMAIC | DMADV | MS office| Stakeholder management | PMO | Jira | Kanban | Tablue | Power BI Dashboard creation | Video Editor | 5S | RCA | CAPA| Sampling | Internal and External audit | Vendor management |Process Improvement | Agile | Lean six Sigma green belt certified | PMO| MS visio | RPA | Value stream mapping |AI | ML| NLP | Data science | Web development | Hypothesis Testing | speech analytics
Experience
Process Manager -quality
Oct 2022 — Present · Mumbai, IN
My major roles and responsibilities include below activities but not limited to this -1. Creating process maps using Microsoft Visio for a recently launched process.2. Conducting risk assessments to identify and prioritize business, execution, and legal risks, along with implementing mitigation strategies.3. Identifying improvement opportunities in customer operations and digital marketing processes, and leading process reengineering for the proposed solutions.4. Investigating customer issues through root cause analysis and HR process5. Utilizing data science, AI (such as ChatGPT), and machine learning (NLP technology) to optimize process efficiency.6. Designing PowerBI dashboards for performance management of processes.
Education
I D U B S SCHOOL BHANDUP ,MUMBAI
S.s.c., Science
2008 — 2009
St. Xavier's College
H.s.c., Science
2009 — 2011
Khagolam Institute of Geoinformatics - India
Certification in GIS And Remote Sensing, GIS
2018 — 2019
University of Mumbai
Bachelor of Engineering (B.E.)
2011 — 2015
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