Dinesh Dhanuka

Head - Strategies and Initiatives

Role: Head - Strategies and Initiatives at IDFC FIRST Bank
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

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About Dinesh Dhanuka

A tenacious, result oriented professional with 21 years + experience in Customer…

Experience

Head - Strategies and Initiatives
IDFC FIRST Bank
Apr 2024 — Present · Mumbai, IN

Education

Arena Animation Academy
Bachelor of Commerce, Higher Secondary Education
2000 — 2003
Infant Jesus School - Mumbai
Schooling, SSC
1997 — 1998
PDLC (Mumbai University)
B'Com, Commerce & Economics
2000 — 2001

Skills

Crm
Itil
Workforce Management
Itil V3 Foundations Certified
Contract Management
Mobile Technology
Customer Relationship Management (Crm)
Bulk Sms
Team Management
Service Delivery
Technical Support
Business Analysis
Business Process Outsourcing (Bpo)
Contact Centers
Six Sigma
Bpo
Process Management
Customer Satisfaction
Training
Procurement
Team Leadership
Help Desk Support
Call Centers
Six Sigma Gb
Customer Service
Service Desk Management
Leadership
Strategy
Telemarketing
Service Delivery Management

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@idfcfirst.bank.in
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

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Current company

IDFC FIRST Bank

Banking · 53K employees · Founded 2015 · Mumbai, Maharashtra, India

**Never share your password, OTP, UPI Pin, CVV etc with anyone.** Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles: Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles. Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so. Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees. Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years. Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans. ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.

idfcfirst.bank.in

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About Dinesh Dhanuka

Experience

Head - Strategies and Initiatives

Education

Arena Animation Academy

Infant Jesus School - Mumbai

PDLC (Mumbai University)

Skills

Find verified contacts for anyone on LinkedIn