Dinesh Chand Gupta

About Dinesh Chand Gupta

I am responsible for Service Business, Service Delivery & Consumer Experience Management of 4 states i. e. Delhi NCR, Rajasthan, Uttar Pradesh, Uttarakhand. Network expansion, Process implementation and large team management are my key strengths.Profit-driven expert, productively contributed towards core business areas comprising:Dealer ManagementAfter-Sales Management Dealership Profitability Spare Parts Management Channel Enlargement Distribution Network ExpansionI possesses excellent communication, problem solving & analytical skills to overcome complex business challenges and made high-impact decisions using experience-backed judgement.Additionally, I have also attained the ability to think strategically, analytically, and articulate solutions to complex business problems, coupled with the ability to organize information and communicate the same in a useful manner. I am an effective team-player, with skills to cut across cultural barriers in any business scenario.

Experience

1. Regional Manager Service North1

   IFB Industries Ltd

   Apr 2019 — Present · New Delhi, IN

   Regional Manager Service North Zone at IFB Industries Ltd. •Heading Service Business, Service Delivery & Consumer Experience Management of 4 states i. e. Delhi NCR, Rajasthan, Uttar Pradesh & Uttarakhand.•Business Goals achievement: Top line targets (Sale of essentials & Accessory, AMCs) & bottom-line P&L.•Leading the Sales Business worth Rs 86 Cr / annum (Sale of Essentials, Accessory, AMC & product exchange). •Leading large team of 43 professionals (Direct Reporting- 5 Branch Managers, 2 CRM Managers & 36 Indirect managers).•Ownership of the entire region across 5 branches for customer experience, service delivery & Business/ Profit Targets achievement.•Customer Experience: To ensure customer’s trust & satisfaction by adherence of the process at the branch & franchisee level. •Service Delivery: To ensure service & installation SLA within 12 Hrs & 24 Hrs respectively across the region.•Regional Key Account Management/ P&L Management of 4 states/ 5 branches.•Business development by network expansion, product/ brand promotional strategies, activation of retails counters & business franchisee.•Network Expansion in the entire region: Appointment of Service Franchisee, Business Franchisee, AC Service network.•Relationship with the Dealers, distributors by having regular team visits, meetings & feedback mechanism for resolving their issues within timeline & timely repair of their defective machines.•Digital transformation of the CRM processes from paper to paperless operations using Mobile App by the technicians at customer end. •Decision making on the franchisee margins, incentive schemes, promotional schemes, risk assessment & credit to franchisees, product exchange discounts & debtors holding.•Product quality feedback: Technical feedback & new products field trial inputs to the plant quality team.•Warranty Analysis & credit to Franchisees: Analysis of warranty failures parts, data trends & feedback to quality.

Education

• Malaviya National Institute of Technology Jaipur

  Bachelor of Technology (B.Tech.), Mechanical Engineering

  2001 — 2005

Skills

• Business Decision Making
• Strategic Planning
• Business Process Improvement
• Technical Data Analysis
• Technical Analysis
• Management Skills