Dinesh Boomi
Principal Business Analyst @IBM SiXworks
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WORK HISTORY
Principal Business Analyst @IBM SiXworks
Currently working as Principal Business Analyst on a major UK Ministry of Defence (MOD) digital transformation programme delivering a joint Royal Navy and Royal Air Force recruitment platform, built on Pegasystems’ low-code framework.Leading business analysis across a complex, multi-stakeholder environment involving RN, RAF, MOD, Pegasystems and SiXworks teams. Driving the design of a candidate-centric, multi-channel recruitment experience supporting candidates annually, replacing predominantly manual processes with intelligent automation, self-service and analytics to significantly reduce recruitment cycle times and improve candidate experience.
EDUCATION
The American College, Madurai, Madurai Kamaraj University
BSc, Computer Science
University of Leicester
MSc, Advanced Computer Science
SKILLS
ABOUT DINESH BOOMI
I am an accomplished Principal Business Analyst with extensive experience delivering complex, high-profile digital transformation programmes across the public and private sectors. I am trusted to lead business-critical initiatives in highly regulated, multi-stakeholder environments where clarity, pace and measurable outcomes matter.Recognised as a transformation and PEGA specialist, I work at the intersection of strategy, people, process and technology to modernise operating models and improve end-to-end service delivery. My experience includes AI-driven decisioning, intelligent automation, low-code platforms, case management and data-led insight, delivering scalable, candidate- and customer-centric digital services.I have led business analysis across a broad range of large-scale initiatives, including modernising national recruitment platforms for the UK Ministry of Defence (MOD) in partnership with the Royal Air Force (RAF) and Royal Navy (RN), implementing AI-enabled customer service and case management solutions, redesigning billing and payment journeys, delivering cloud and data-centre strategies supporting national energy infrastructure, transforming airport operations through analytics and automation, migrating applications and data to cloud, and elevating IT service management to enterprise-grade ITIL standards.I am particularly effective in complex transformation programmes that demand stakeholder alignment, pragmatic delivery and sustained impact - helping organisations move from legacy, manual processes to intelligent, future-ready digital services.
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