Dinesh Boomi

Principal Business Analyst @IBM SiXworks

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2025 — Present

Principal Business Analyst @IBM SiXworks

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Currently working as Principal Business Analyst on a major UK Ministry of Defence (MOD) digital transformation programme delivering a joint Royal Navy and Royal Air Force recruitment platform, built on Pegasystems’ low-code framework.Leading business analysis across a complex, multi-stakeholder environment involving RN, RAF, MOD, Pegasystems and SiXworks teams. Driving the design of a candidate-centric, multi-channel recruitment experience supporting candidates annually, replacing predominantly manual processes with intelligent automation, self-service and analytics to significantly reduce recruitment cycle times and improve candidate experience.

EDUCATION

2004 — 2007

The American College, Madurai, Madurai Kamaraj University

BSc, Computer Science

2010 — 2011

University of Leicester

MSc, Advanced Computer Science

SKILLS

Business AnalysisTelecommunicationsBusiness TransformationChange ManagementStakeholder ManagementPrince2Project ManagementSupplier ManagementPega PrpcTelecommunications BillingPayment Card ProcessingDirect DebitCompliance PciCustomer ServiceCustomer Experience ManagementOrder ManagementNetwork ProvisioningContact Center OperationsAgile & Waterfall MethodologiesMentoringKnowledge ManagementData MigrationSingl.eviewAgile TestingTest ManagementBankingIstqbReconciliationChordiantOracle SqlCheck ProcessingTlmFraud PreventionTest AnalysisCrmCustomer Relationship Management (Crm)

ABOUT DINESH BOOMI

I am an accomplished Principal Business Analyst with extensive experience delivering complex, high-profile digital transformation programmes across the public and private sectors. I am trusted to lead business-critical initiatives in highly regulated, multi-stakeholder environments where clarity, pace and measurable outcomes matter.Recognised as a transformation and PEGA specialist, I work at the intersection of strategy, people, process and technology to modernise operating models and improve end-to-end service delivery. My experience includes AI-driven decisioning, intelligent automation, low-code platforms, case management and data-led insight, delivering scalable, candidate- and customer-centric digital services.I have led business analysis across a broad range of large-scale initiatives, including modernising national recruitment platforms for the UK Ministry of Defence (MOD) in partnership with the Royal Air Force (RAF) and Royal Navy (RN), implementing AI-enabled customer service and case management solutions, redesigning billing and payment journeys, delivering cloud and data-centre strategies supporting national energy infrastructure, transforming airport operations through analytics and automation, migrating applications and data to cloud, and elevating IT service management to enterprise-grade ITIL standards.I am particularly effective in complex transformation programmes that demand stakeholder alignment, pragmatic delivery and sustained impact - helping organisations move from legacy, manual processes to intelligent, future-ready digital services.

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Dinesh Boomi — Principal Business Analyst at IBM SiXworks in Manchester, GB | Unifers