Dinesh Agrawal

Senior IT Consultant @CGI

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2020 — Present

Senior IT Consultant @CGI

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Montreal, QC, CA

Client : Société Générale, Montreal Canada• Managed and supported large-scale RHEL environments across on-prem (Dell, HP, Cisco) and private cloud platforms (VMware, OpenStack).• Supported low-latency trading platforms with a strong focus on availability, performance, and rapid incident recovery, contributing to improved platform reliability in global production environments.• Designed and implemented Ansible and shell-based automation, reducing manual operational effort and improving deployment consistency.• Performed Linux system and kernel-level performance tuning, including CPU, memory, I/O, and network stack optimizations for latency-sensitive workloads.• Collaborated with application and infrastructure teams to migrate applications to new on-prem and cloud environments.• Partnered with security teams to remediate vulnerabilities and apply OS hardening, maintaining compliance with enterprise security standards.• Supervised technical onboarding for new joiners, standardizing proactive knowledge sharing within team to ensure operational excellence.• Led patching and disaster recovery operations across the AMER region, ensuring compliance with security standards and meeting SLA targets.• Operated within ITIL frameworks, handling incidents, changes, requests, and problem management in a fast-paced environment.Key Technologies: RHEL, Ansible, Shell, AWX, VMware, ELK, Prometheus, Grafana, CyberArk, NetBackup, Jira, GIT, DNS, EMC Solutions Enabler, Zabbix, AutoSys RHEL IdM, Patching & Vulnerability Management, DHCP, NTP/PTP, Solarflare, Mellanox. Private cloud, Azure

EDUCATION

2002 — 2004

Vignan Vidyalayam Junior College

High School

N/A

Menno Henselmans

Certification, Health and Physical Education/Fitness

2004 — 2008

Shanmugha Arts, Science, Technology and Research Academy

B-Tech, Electrical & Electronics

ABOUT DINESH AGRAWAL

Senior Linux & Infrastructure Engineer | SRE-focused | Automation • Observability • Production ReliabilitySenior Linux / Infrastructure Engineer with extensive experience supporting mission-critical, low-latency platforms in global banking and financial services environments.I specialize in RHEL based infrastructure engineering and Site Reliability Engineering practices, ensuring platforms remain highly available, secure, and performant in 24x7 SLA-driven production environments.My strength lies at the intersection of Linux systems engineering, automation, and reliability building resilient systems, reducing operational risk, and improving service stability through proactive monitoring, incident response, and continuous improvement. I have supported complex infrastructures across on-prem data centers and private cloud, with a strong focus on- Reducing MTTR through strong incident management and root cause analysis- Eliminating toil through automation and standardization- Improving observability with actionable monitoring and alerting- Driving reliability improvements through post-incident learnings and runbooksWhat I bring:• Deep expertise in RHEL administration, performance tuning, OS hardening• Strong automation using Ansible, Shell scripting, AWX, Puppet• Production support for low-latency trading and compliance platforms• Hands-on observability and monitoring ELK, Prometheus, Grafana, Zabbix)• Proven incident, change, and problem management within ITIL frameworks• Cross functional collaboration with application, network, storage, and security teamI am known for being calm under pressure, thinking analytical in incident situations, and highly effective in production support roles where stability, speed, and accountability matter.

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Dinesh Agrawal — Senior IT Consultant at CGI in Montreal, QC, CA | Unifers