Dinesh Thakkar

About Dinesh Thakkar

Provide strategic leadership to multiple branches within the region, overseeing all…

Experience

1. Cluster Head for Hyderabad Secunderabad Region

   星展银行

   Jun 2023 — Present · Hyderabad, IN

   Leading operations for a cluster of 26 branches covering retail, NRI, corporate, and channel liabilities, managing a ₹280 M annual expense budget while reducing operational costs by 20% through strategic resource allocation.• Maintained a robust 96.23% audit compliance score, ensuring adherence to RBI regulations and internal audit controls across all branches.• Revitalized 4 underperforming branches, resulting in a 40% increase in employee retention; concurrently launched 3 new financial products, achieving 42% YOY growth in current account balances, built a housing loan book from ₹0 to ₹112 Cr, and drove a 60% increase in SIP and mutual fund sales through strategic cross-selling and product training.• Achieved profitability in 82% of branches by optimizing revenue levers and implementing branch-level business development initiatives.• Elevated customer experience, reaching a 92% customer satisfaction rating by streamlining service delivery and resolving escalations proactively

Education

• Indian Institute of Management, Indore

  Executive MBA

  2024 — 2025

• Indian Institute of Advanced Management

  PGDM

  1995 — 1997

• Kendriya Vidyalaya

  Class 12th

  1987 — 1991

• Andhra University

  Bachelor of Commerce - BCom

  1992 — 1995

Skills

• Banking Operations
• Mentoring
• Sales Management
• Product Development
• People Management
• New Business Development
• Business Strategy
• Retail Banking
• Mis
• Key Account Management
• Fx
• Business Development
• Wealth Management
• Financial Planning
• Team Leadership
• Retail
• Customer Relations
• Cross Selling
• Performance Management
• Banking
• Team Management
• Portfolio Management
• Management