Dinesh Shimpi
Genesys IVR Developer || Cloud CX || Genesys Cloud || Genesys Design || Genesys Contact center Technology
- Role
- Genesys Cloud Cx Project Team Lead at Tech Mahindra
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Dinesh Shimpi
Dedicated Genesys Cloud Specialist with 5 years of expertise in the cloud contact center…
Experience
Genesys Cloud Cx Project Team Lead
Aug 2024 — Present · Pune, IN
Design, develop and test an end-to-end inbound call flows, in-queue flows, email flow setup, Web message flows on the Genesys PureCloud Architect.2. contact customers and try to understand their requirements and accordingly take actions.3. Participated in the creation of and adding to Knowledge articles.4.Mapping, Configuration, Scheduling, Interaction, Reporting, Integrations, Flow outcomes, data table, Campaign management, etc.5. Working of Jira User Stories
Education
SSVPS'S BAPUSAHEB SHIVAJIRAO DEORE COLLEGE OF ENGINEERING, DHULE.
Diploma in IT, IT
2005 — 2009
Netaji Day College
Bachelor’s Degree, Computers
2009 — 2010
BS Deore Polytecnic College
Diploma in Information Technology, Information Technology
2004 — 2009
Skills
- Leadership
- Management
- H323
- Session Initiation Protocol (Sip)
- Networking
- Unified Communications
- Customer Service
- Video Conferencing
- Polycom Video Conferencing
- Telecommunications
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