Dinesh R
Customer Service Representatives-Inside Sales
- Role
- Customer Service Representative at Sefar Group
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Representative
Aug 2024 — Present · Bengaluru, IN
PI Preparation & Order Booking: Accurately prepare Proforma Invoices (PI) and manage the order booking process using Infor ERP.Price Verification: Conduct detailed price verification in CRM to ensure accurate pricing and timely order processing.Commission Calculation: Manage and calculate commissions based on sales and ensure accurate payouts.Sales Return Handling: Efficiently manage sales returns, ensuring all documentation and coordination are handled smoothly.Payment Follow-Up: Follow up on pending payments to ensure timely receipt of funds and maintain positive customer relationships.Forecast Booking: Oversee and manage the forecast booking process, ensuring alignment with sales and production schedules.Customer Requirement Coordination: Coordinate with subsidiaries like Swiss and Thai teams to address customer requirements and ensure adherence to delivery dates.Shipping Document Management: Collect and verify all shipping documents to ensure smooth customs clearance and timely delivery.Production & Planning Coordination: Collaborate with production and planning teams to ensure product availability and timely dispatch.Inventory Management: Monitor inventory levels and ensure products are available for shipment as per customer requirements.
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