Dinesh Mundokar

Area Service Incharge (Thane Branch) @Haier Appliances India Pvt Ltd

Managing & Monitoring Thane region customer service escalation & Maintenance activity through Daily Activity Report.In warranty & Post warranty Service Support (i.e. handling of customer escalation and rectification & resolution of breakdown calls) for all Home Appliance Products, in Thane Region through Service center.Interacting closely with customer, consultant, contractors, dealers and network of other agencies to get important leads on new Dealers and Customers for business and expansion of existing Dealers and customers.Spare Arrangement for complaints and Maintain minimum spare stock time to time to resolve customer escalation on time.Managing and Monitoring Thane Customer replacement and Warehouse Defective clearanceRevenue generation through Spare part billing, Accessory sailing through Technician with proper planning to execute the Incentive scheme and conversion of out warranty customer to AMC.(Annual maintenance Contract).