Dinesh Matta

About Dinesh Matta

Experienced General Manager in Customer Service with a demonstrated history of working in the telecommunications industry. Strong professional skilled in Customer Service, Collection Management, Account Receivables, Bad Debt Management, Churn Management, Address & Credit Verification Management, Vendor Management,Credits and Controls, Management Information Systems (MIS), in Telecommunications.

Experience

1. General Manager Credit & Collections Head West Cluster Enterprise Business (Mumbai m & G Guj & Mp)

   Vodafone Idea Limited

   Aug 2021 — Present · Mumbai, IN

   Key Result Areas :• Heading Enterprise Credit & Collection (Mobility & Non-Mobility) through outbound dialer process, field agencies, legal proceedings & Back office Operations West Cluster (Mumbai, M&G & Gujarat & MP Circle)• Planning, Strategizing and Executing budgeted Target Vs Achievement’s for Collection, Bad debt & Churn• Representing West Cluster for Cross functional team, Circle CEO’s & National team to Review for Achievements, Process Improvements & Support Required.• Reviewing On-boarding of New Customers through proper handholding & Measurement.ie. Decay Analysis• Reviewing top 50 Accounts of each circle to ensure smooth collection.• Reviewing Circle wise 90+ Active Customer by providing resolution to control bad debts.• Ensuring weekly, fortnightly and monthly reviews are conducted to measure Target Vs Performance• Ensuring Interlock with cross functional team for visibility and support required if any

Education

• University of Mumbai

  MBA, Marketing

  2005 — 2008

Skills

• Vendor Management
• Time Management
• Mis
• Key Account Management
• Telecommunications
• Team Management
• Sales Management
• Vas
• Business Development
• Customer Lifecycle Management
• Sales
• Crm
• Customer Retention