Dinesh Kumar Dwivedi

About Dinesh Kumar Dwivedi

With over 6 years of work experience in the banking and insurance sectors, I am a Relationship Manager at ICICI Bank, where I help clients achieve their financial goals and objectives. I have a strong background in marketing and IT, with a master\'s degree from Axis Institute of Planning & Management. I am passionate about delivering excellent customer service, building long-term relationships, and providing innovative solutions to complex problems. I value teamwork, diversity, and integrity, and I strive to contribute to the bank\'s vision and mission. In my current role, I manage a portfolio of high-net-worth and corporate clients, offering them a range of products and services, such as loans, deposits, insurance, investments, and cards. I also generate new business opportunities through referrals, networking, and market research. I use my skills in hospitality, IT, and strategy to understand the clients\' needs, preferences, and expectations, and to design and implement customized solutions that meet or exceed them. I have successfully increased the client retention rate, cross-sold multiple products, and achieved the sales targets consistently. I work closely with the internal and external stakeholders, such as the agents, advisors, managers, and partners, to ensure a smooth and seamless customer experience.

Experience

1. Senior Relationship Manager

   ICICI Bank

   Jan 2020 — Present · IN

Education

• Axis Institute of Planning & Management

  Master of Business Administration (M.B.A.)

  2010 — 2012

• D.A.V School Jhansi.

  10th