Dinesh Kumar Anandan

About Dinesh Kumar Anandan

Operation Manager Professional with a demonstrated history of working in the pharmaceutical, information technology, consulting and services industry. Skilled in Omni-Channel, Lead Generation, Multi-Channel Marketing, Campaign Management, Leadership, Project Planning, Finance, Risk & Issue Management, Project Management, and Resource Management.

Experience

1. Operations Manager

   Indegene

   Jan 2026 — Present · Bengaluru, IN

   Operations & Service Delivery.• Lead, manage, and optimize operations across functions.• Ensure timely and quality delivery of services as per SLAs, KPIs, and stakeholder expectations.• Implement standard operating procedures (SOPs) and quality frameworks to monitor performance and track improvements.• Support in establishing and managing center-wide governance models for operations, transformation, and risk management.• Ensure adherence to local regulatory requirements, corporate governance, data security, and compliance standards.• Partner with different cross functions to ensure adherence to frameworks.• People Leadership & Stakeholder Management.• Lead and mentor cross-functional teams, ensuring strong collaboration, engagement, and capability growth.• Manage relationships with global stakeholders, internal business units, and functional leaders to support organizational objectives.• Drive talent management, including workforce planning, succession planning, and leadership development.• Transformation & Continuous Improvement.• Drive operational efficiency through automation, digitization, and lean process improvement initiatives.• Monitor operational metrics and use data-driven insights to recommend improvements in efficiency, productivity, and scalability.• Support in executing transformation programs, expanding service lines, and building future-ready capability.• Vendor & Risk Management.• Coordinate with facilities, IT, HR, and third-party vendors to ensure an efficient, compliant, and scalable operating environment.• Manage end-to-end vendor performance, renewals, contracts, and service-level governance.• Assess operational risks, develop mitigation plans, and create business continuity.

Education

• University of Madras

  Master of Business Administration (M.B.A.), Marketing/Marketing Management, General

  2010 — 2012

• St.John's Matriculation Hr. Sec. School

  Higher Secondary, Commerce

  2002 — 2006

• Patrician College of arts and science

  Bachelor of Business Administration (BBA), Marketing/Marketing Management, General

  2007 — 2010

Skills

• Demand Generation
• Campaign Management
• Salesforce.com
• Management
• Market Research
• Customer Relationship Management (Crm)
• Marketing
• Html Emails
• Crm
• Analysis
• Marketing Strategy
• Marketing Research
• Team Management
• Cq5
• Market Analysis
• Email Marketing
• Business Development
• Marketing Automation
• Lead Generation
• Strategy
• Eloqua
• Data Analysis