Dinesh Kumar

About Dinesh Kumar

As a results-driven professional with 3+ years experience in export documentation at MSC Mediterranean Shipping Company, I specialize in ensuring compliance with international shipping standards and maintaining operational excellence. My expertise spans managing Revised SI corrections for regions like Canada and Turkey, achieving a 100% accuracy rate in shipment processing while optimizing workflows.With a Bachelor\'s in Computer Applications from the University of Madras, I bring a problem-solving mindset and technical acumen to dynamic challenges. I have consistently excelled at handling customer escalations and agency requests, demonstrating adaptability and a commitment to delivering seamless service in high-pressure environments.Passionate about the logistics and shipping industry, I aim to grow further by leveraging my skills in documentation and process optimization while contributing to global supply chain solutions.

Experience

1. Customer Service Executive

   Information Dynamics

   Feb 2025 — Present · Chennai, IN

   Issuing Delivery Orders to customers efficiently and accurately.Ensuring smooth coordination between shipping lines, agents, and customers.Verifying and processing required documents for cargo release.Providing excellent customer support and resolving documentation-related queries.Maintaining accurate records and ensuring compliance with shipping regulations.

Education

• University of Madras

  Bachelor's degree