Dinesh Khandare
Client Service|Escalations Management|Cross Functional Collaboration
- Role
- Sr Officer - Operations Management at Worldline
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dinesh Khandare
Experienced Client Relationship Manager with deep expertise in transaction monitoring…
Experience
Sr Officer - Operations Management
Jan 2018 — Present · Mumbai, IN
Providing day-to-day support to merchants on payment related queries and online transaction issues.• Assisting merchants with the account reconciliation as & when required.• Resolving refund/settlement grievances of consumer/merchants within SLA.• Reviewing reports, conducting investigation, and resolving suspicious fraudulent transactions.• Preparing/analyzing MIS reports, tracker & dashboards periodically for the management review.• Provide console training and dashboard demo to merchant and guiding them on how to handle the data available on console.• Coordinating with merchants on MPR and settlement related issues.• Developed and implemented new filing systems to improve organizational efficiency and productivity.• Identified cost improvement changes and cost savings plans to increase company savings.• Directed work of customer care associates, monitoring quality, compliance, and productivity.
Education
University of Mumbai
Bachelor's degree
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