Dinesh Karnalu
Experienced Community & Account Manager | Workplace Experience | Client Relations | Coworking & Workplace Solutions | Building Engaging Workspaces
- Role
- Sr Account Manager at Smartworks
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Dinesh Karnalu
With a rich and diverse career journey, I began as a hotelier, working with renowned…
Experience
Sr Account Manager
Apr 2025 — Present · Pune, IN
1.Client Relationship Management: • Act as the primary point of contact for assigned clients and members. • Build and maintain strong, long-term relationships with key accounts. • Address client needs, concerns, and feedback promptly and professionally. Onboarding & Orientation: • Coordinate onboarding for new members, including space tours, system setup, and service orientation. • Ensure a seamless transition and integration into the coworking community. Retention & Upselling: • Monitor contract renewals and proactively engage clients for retention. • Identify upselling or cross-selling opportunities for services, spaces, and events. Operational Coordination: • Collaborate with operations, IT, and hospitality teams to ensure smooth day-to-day service delivery. • Ensure workspace readiness and address any operational issues raised by clients. Billing & Documentation: • Ensure timely invoicing, resolve billing queries, and maintain accurate client documentation. • Track payment status and coordinate with the finance team for collections. Community Engagement: • Encourage client participation in community events and networking activities. • Gather feedback and contribute ideas to enhance member experience. Sales Support: • Work closely with the sales team to transition leads to active accounts. • Provide input on client needs and support space planning or customization requests. Reporting & Insights: • Maintain account status records, performance reports, and satisfaction metrics. • Share insights with leadership for service improvements and strategic planning.
Education
Gulmohar High School
Business/Commerce, General
2001 — 2012
Institute of Advanced Management
Bachelor's degree, Hotel, Motel, and Restaurant Management
2012 — 2015
Skills
- Front Office
- Hotels
- Hospitality Management
- Hospitality Industry
- Public Speaking
- Microsoft Office
- Food & Beverage
- Customer Service
- Microsoft Word
- Catering
- Powerpoint
- Microsoft Excel
- Hospitality
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