Dinesh Kadam
Manager - Business Operations
- Role
- Client Servicing at Delhivery
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dinesh Kadam
Client-focused operations professional with experience at Shipyaari and Delhivery…
Experience
Client Servicing
Jul 2025 — Present · Mumbai, IN
I manage high-volume client accounts and ensure smooth logistics operations by providing end-to-end customer service support. My responsibilities include:Handling key clients with large shipment volumes and ensuring SLA adherence.Coordinating with cross-functional teams (Operations, Line-haul, Last-mile, and Customer Support) to resolve client issues and streamline processes.Acting as the single point of contact for clients, addressing escalations and ensuring timely resolution of service-related challenges.Monitoring daily performance metrics and driving improvements in service quality.Collaborating with internal teams to enhance operational efficiency and client satisfaction.Building strong client relationships through proactive communication and problem-solving.
Education
Bangur nagar vidya bhawan
B.com
University of Mumbai
Bachelor of Commerce - BCom
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