Dinesh Chhabriya
6x Certified || Salesforce Admin || Enhancing Customer Relationships with CRM Expertise 🚀
- Role
- Lead Salesforce Consultant at Genpact
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Dinesh Chhabriya
Salesforce Certified Administrator with overall 6 years of experience. Ex-Success Engineer at Salesforce and Cognizant. Currently working as a Lead Salesforce Consultant at Genpact.
Experience
Lead Salesforce Consultant
Aug 2023 — Present · Pune, IN
Client - Various Genpact clients around the globe.•Managing custom product by Genpact which has been deployed on Salesforce Platform.•Troubleshooting all kinds of issues customers face while using the product.•Setting up meetings with the client and stake holders within Genpact to handle any kind of critical issues.•Taking up client\'s queries, issues and requirements via Jira cases and handling them with utmost care by respecting the defined SLA.•Making changes requested by the clients, doing Sandbox testing, presenting the product and changes to the client.•Monitoring Team\'s queue to ensure all the client cases are being actively worked upon.•Making sure that there is no misses in the process by the team so that there are no discrepancies in team metrices.
Education
Savitribai Phule Pune University
Master's degree, Computer Science
Savitribai Phule Pune University
Bachelor's degree, Computer Science
2017 — 2019
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