Dinesh Chandra Arya
Lead | Empowering People | Driving CX, Team Growth & Process Excellence | Lean Six Sigma | Data-Driven Execution | Service Delivery | PMP (In Progress)
- Role
- Coach Cust Svc at Foundever
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Dinesh Chandra Arya
Hello! I am Dinesh Chandra Arya, a result-driven Senior Team Lead with a strong…
Experience
Coach Cust Svc
Aug 2024 — Present · Hyderabad, IN
In my current role at Foundever, I lead ops and process optimization initiatives. I have successfully implemented training & coaching programs and onboarding enhancements that have boosted team productivity by 20%. My focus on standardizing SOPs has significantly improved process integration and efficiency in customer service operations. I leverage data analytics and technology to optimize workflows, ensuring continuous improvement and swift resolution of critical issues. Additionally, I collaborate with global teams to implement crisis protocols, maintaining business continuity and enhancing customer experience.Achievements: I have developed contingency plans that sustain seamless operations and customer experience. My efforts in aligning processes with industry benchmarks have led to enhanced compliance and efficiency. I also manage performance metrics for agents and escalation teams, driving improvements in SLAs, AHT, and overall productivity.
Education
Global Institute of Pharmaceutical Education & Research
Bachelors in Pharmacy
2010 — 2014
Skills
- Leadership
- Management
- Pharmaceutics
- Swot Analysis
- Extrovert Emotional Intelligence Flexible Fast Learner Making Swot a
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Research
- Powerpoint
- Team Management
- Market Research
- Marketing Strategy
- Pharmaceutical Industry
- Customer Service
- Business Development
- Sales
- Project Management
- Product Launch
- Teamwork
- Public Speaking
- Training
- Business Strategy
- Strategic Planning
- Pharmaceutical Sales
- Sales Effectiveness
- Business Analysis
- Competitive Analysis
- Marketing
- New Business Development
- Biotechnology
- Quality Assurance
- Strategy
- Team Building
- Negotiation
- Hospital Sales
- Team Leadership
- Market Access
- Analysis
- Gmp
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