Dinesh Bharti

About Dinesh Bharti

Seasoned IT executive with over 25 years of experience in IT strategy, cybersecurity…

Experience

1. Director

   Priority Commerce

   Feb 2022 — Present · Chandigarh, IN

   Led end-to-end IT service delivery aligned with ITIL best practices, ensuring high availability, performance, and user satisfaction.Managed incident, problem, change, and request management processes using Jira Service Management (JSM).Oversaw implementation and optimization of ITSM tools including Jira, JSM, and Confluence to streamline workflows and service operations.Defined and monitored SLAs, KPIs to track service performance and drive continuous improvement.Built and managed service desk teams to deliver efficient first-line support and timely issue resolution.Established a robust knowledge management system to improve self-service and reduce ticket volume.Collaborated with cross-functional teams to align IT services with business goals and ensure reliable service delivery.Implemented IT governance practices, including policy development, documentation, and audit readiness.Spearheaded automation and process optimization initiatives to enhance operational efficiency.Ensured compliance with regulatory requirements and internal controls through structured ITSM processes.Managed AWS cloud infrastructure to support scalable, secure, and cost-efficient FinTech operations.Handled infrastructure monitoring, deployment, and optimization using AWS-native services and tools.Oversaw the setup of new office locations, including planning and implementation of complete IT infrastructure (network, security, AV, connectivity, access control, etc.).Directed office administration operations, including vendor coordination, facility management, and procurement to ensure smooth business continuity.