Dina Imbabazi
Customer Success at IBM: Dynamic, Passionate, Impactful & Inspirational Leader.
- Role
- Customer Success at IBM
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Dina Imbabazi
Purpose, Impact and Value Driven Leader. Technology Sales and Adoption. Customer Success and Growth. Technologist, creative, and passionate about customer success and client excellence. I strive for growth, success, great outcomes and making a positive impact in all I do. I love co-creating, collaborating and partnering with our customers, partners and people for success, progress, innovation and growth. I am experienced in customer success, sales, business strategy, operations, and leadership (Technology - Data, AI, Cloud, Software, Services, SaaS, Subscriptions): customer success management and leadership, client excellence, customer value, desired outcomes creation and delivery execution, technology deployment/adoption/usage, project management, business contract renewals/client retention/loyalty, expansions/growth, NPS/customer engagement, feedback programs, customer advocacy/championship, client enablement/training/education, strategic client and business partnerships, customer and channel/partner relationships building/management, customer experience/journey focus, key stakeholders identification/engagement/coordination leadership, solution value and executive selling, business and digital transformation, change leadership, sales and enterprise accounts management, Go-To-Market strategy model, resources planning and deployment model, business metrics reporting/analysis, communication and collaboration across different channels/teams/units/organizations, strategic team execution/leadership, opportunity identification/creation, strong business acumen, design & agile thinking, innovative & growth mindset, progressive thinking/learning/leadership, interpersonal and customer-centric/service culture, customer & partner trust building, business problems solving, entrepreneurship, recruiting, coaching, mentoring, and developing lasting strategic business/life relationships. Communities, groups, and programs I support, serve/volunteer/participate in, lead, and work with- CSWomen: Women in Customer Success - Business Resource Groups (BRGs):#inclusiveibm, Black Executive Council (BEC),#brgleader - Women In Security Excelling (WISE)- IBMCyberDay4Girls- students, P-TECH, college/university, mentoring programs - Security Early Professional/New Collar, Academic Outreach, Diversity, Women & Veteran Programs - New York / North America Human Resource, Talent Acquisition Security Representative - Women in CyberSecurity (WiCyS)- Global Women in IBM - Corporate Service Corps - Mentorloop - Your Guides - Meet Up - The WIT NETWORK - Women in Technology
Experience
Customer Success
Jan 2021 — Present · US
Creating great business value by leading and driving successful technology solutions deployments, adoption, innovation, growth, renewals, and strategic relationships with IBM clients and partners across all industries, using IBM Hybrid Cloud, AI, and Cybersecurity technologies.
Education
Oklahoma Christian University
Bachelor's degree, Electrical and Electronics Engineering, with Business Management
2007 — 2011
University of Notre Dame
Master's degree, Engineering, Science, and Technological Entrepreneurship (MBA & Engineering)
2011 — 2012
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