Dina Young
Operations & Customer Experience Leader | Process Improvement | Program Management | Franchise & Enterprise Environments
- Role
- Marketing Agency at Launch With Dina
- Location
- Huntsville, AL, US
- LinkedIn followers
- 500 followers
About Dina Young
I’m a strategic operations and customer experience leader with over 15 years of experience helping organizations clarify systems, strengthen execution, and support teams through well-designed processes.My background spans small business ownership, franchise operations, education leadership, and enterprise retail environments. I specialize in identifying gaps between strategy and execution. I thrive in environments where I can build practical frameworks that improve consistency, efficiency, and customer outcomes.I’m known for asking thoughtful questions, translating observation into action, and creating tools that help leaders and teams operate with confidence. I thrive in roles that value clarity, collaboration, and continuous improvement.
Experience
Marketing Agency
Jun 2021 — Present · Huntsville, AL, US
Strategic Marketing & Public Relations Expert with 15+ years of experience in driving brand growth and visibility for small businesses and franchises.Founder & Chief Strategist of Launch Huntsville, leading marketing initiatives to enhance business expansion and customer acquisition.Expert in Digital Marketing & Content Strategy, utilizing platforms like HubSpot, Soci, Eulerity, and iClassPro to optimize brand messaging.Developed and executed multi-platform marketing campaigns, incorporating social media, digital advertising, SEO, and content creation.Secured grants and directed social media strategies, significantly increasing online engagement and brand awareness.Implemented operational efficiencies and SOPs for franchise expansion, ensuring streamlined business growth and scalability.Advised startup franchise owners on market entry strategies, helping them establish a strong local presence and customer base.Built strong B2B and B2C relationships, fostering partnerships that drive customer retention and business success.Managed budgets and led staff hiring, contributing to overall strategic growth and operational success.Produced targeted digital advertising campaigns, increasing brand visibility and audience engagement.Public Relations Specialist, skilled in brand storytelling, media outreach, and audience engagement strategies.Experienced in business development and strategic planning, ensuring long-term sustainability for growing businesses.
Education
Towson University
Bachelor's degree, Business Administration and Management, General
2003
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