Dina Patel

About Dina Patel

Strategic healthcare leader with over a decade of experience in clinical research, customer success, and life sciences partnerships. Proven track record in leading cross-functional teams, scaling enterprise accounts, and aligning product capabilities with biopharma research priorities. Adept at building trusted client relationships, enabling data-driven decision-making, and delivering high-impact solutions in oncology. Passionate about advancing cancer care through real-world evidence and technology-enabled collaboration.

Experience

1. Customer Success Manager

   Medidata Solutions

   Sep 2023 — Present · New York, NY, US

   Management of onshore and offshore staff totaling 20 staff members which includes recruitment, onboarding, training,\\\\ncontinued education, and support\\\\n• Maintaining a long-lasting relationship with current and previous clients by maintaining the quality of services offered, ensuring the delivery of work in the assigned time, maintaining client financials, as well as resolving the clients’ issues and queries\\\\n• Overall accounts management which includes but is not limited to, governance meetings, workshops/presentations, and the successful implementation or adoption of Medidata products to ensure client satisfaction\\\\n• Coordinating with technical, legal, and sales departments and communicating the same with the project teams to ensure optimum performance\\\\n• Lead large, complex program of projects in collaboration with large CROs (A suite of 14 rescue studies from Oracle OCRDC to Rave EDC for PPD)\\\\n• Providing the required solution delivery to the client in the assigned time frame, and monitor every aspect of engagement from start to end\\\\n• Proactively collaborate with clients to provide solutions, risk assessments, and software updates (USU) to minimize escalations\\\\n• Ensure compliance according to Medidata work instructions, SOPs, best practices, and GCP\\\\n• Identify and assist with process improvements via internal initiatives within the market segment as well as cross functional\\\\nteams\\\\n• Demonstrating excellent oral, verbal, written, and presentation skills for effective communication between cross-functional\\\\nteams and corporate clients\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Manhattan University

  Bachelor's degree, Biology/Biological Sciences, General

  2001 — 2005