Dina Nelson
Lead Patient Engagement Specialist
- Role
- Patient Engagement Specialist at ConcertoCare
- Location
- Winston-Salem, NC, US
- LinkedIn followers
- 500 followers
About Dina Nelson
Encouraging, Engaging, and Motivational while coaching and developing are my passions. I…
Experience
Patient Engagement Specialist
Sep 2022 — Present
Reach out to patients via telephone, video, and email on behalf of the primary care doctor and health plan.• Educate eligible patients on the value of the program, their qualification and how the program works. Address related patient questions.• Achieved enrollment monthly metrics by scheduling Core,Max & Plus patients with Nurse Practitioner for in home health service• Interact with Enrollment Team Lead and provider practice to collaborate and share updates and insights regarding patients and patient panel.• Confirmed every appointment and reached out to High Risked patients for follow ups appointments.
Education
Winston-Salem State University
Bachelor’s Degree
2005 — 2010
Skills
- Coaching
- Project Management
- Public Speaking
- Microsoft Office
- Microsoft Word
- Employee Benefits
- Customer Service
- Team Building
- Management
- Employee Training
- Leadership
- Training
- Call Centers
- Payroll
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