Dina K.
Head of Customer Success
- Role
- Head of Customer Success at ForceMetrics
- Location
- Fort Myers, FL, US
- LinkedIn followers
- 500 followers
About Dina K.
Over 8 years of experience in customer success leadership. Skilled in driving customer success strategies, implementing playbooks, and optimizing onboarding processes to enhance customer satisfaction and retention. Adept at leveraging data and customer insights to develop impactful strategies, enabling business growth and achieving measurable outcomes. Passionate about enhancing the customer journey, aligning key metrics with business objectives, and fostering collaborative environments to deliver exceptional results.
Experience
Head of Customer Success
Jan 2026 — Present · Denver, CO, US
I lead the customer success team in a high-growth SaaS environment, where long-term value is earned through exceptional onboarding, proactive engagement, and a deep understanding of customer outcomes. My focus is on building scalable CS frameworks that accelerate time-to-value, drive product adoption, and turn customers into advocates. What motivates me most is helping customers fully realize the impact of the platform and empowering CS teams with the insights and tools they need to deliver consistent, high-quality experiences at scale.
Education
Southeastern University
Psychology
Cleveland State University
Bachelor of Arts (BA), Sociology
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