Dina Amontis
Solution Strategist | UKG Ready Time Specialist | UKG Ready HR and Payroll | Absence Management | Scheduling | Pre-Sales Strategy | Customer Advocate | Possibilities Guru | Divergent Thinker
- Role
- Services Concierge Lead at UKG
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Dina Amontis
A proven track record in the Time and Attendance SaaS industry has given me the knowledge…
Experience
Services Concierge Lead
Mar 2025 — Present
Collaborate with cross-functional teams to help design and implement a comprehensive Welcome Program for new customers, aimed at enhancing the initial onboarding experience. This initiative included developing personalized welcome materials, standardized communication touchpoints, and a structured early engagement timeline-strengthening customer relationships, improving product adoption, and ensuring a smooth transition to the Launch Team.Program:• Primary Point of Contact: Serve as a dedicated liaison for new customers during onboarding—leading welcome calls, sending personalized messages, and delivering tailored “Getting Started” welcome packages.• Communication & Expectation Management: Provide clear, proactive communication to ensure a seamless welcome and project overview, preparing customers for a successful handoff to the Launch Team.• Customer Advocacy: Proactively identify and address potential roadblocks, ensuring customer needs are met and expectations are consistently exceeded.• Customer Engagement: Lead onboarding-related calls, including initial welcome sessions and regular check-ins to monitor progress and maintain customer satisfaction.• Process Management: Oversee the completion of internal and external onboarding checklists, ensuring all documentation is accurate and up to date.• Trusted Advisor: Collaborate with cross-functional teams to deliver timely, accurate responses to customer inquiries, building trust and confidence throughout the onboarding journey.• Product Adoption & Enablement: Guide customers to initial training sessions, enablement resources, and best practices to support early and effective product adoption.• Learning Sessions: Host concise, engaging sessions that cover launch expectations, product overviews, live demonstrations, and billing procedures.• Continuous Improvement: Collect and analyze customer feedback to identify opportunities for enhancing the onboarding experience and implementing meaningful improvements.
Skills
- Strategic Planning
- Process Improvement
- Customer Service
- Business Analysis
- Human Resources
- Microsoft Office
- Disaster Recovery
- Management
- Team Building
- Payroll
- Performance Management
- Team Leadership
- Business Process Improvement
- Public Speaking
- Leadership
- Software Documentation
- Training
- Sales Management
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