Dimple Batta
PQL & Process Management Lead | Ex - EY | Ex - Aon
- Role
- Pql & Process Management Lead at Capgemini
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Dimple Batta
Results-driven Senior Consultant with 10+ years of experience in Project Quality Management, ITSM ProcessGovernance, Incident & Change Management, Risk Management, Workforce Planning, and Operational Excellenceacross global enterprise environments. Experienced in leading governance initiatives, driving audit compliance,managing stakeholder communications, and improving service stability through data-driven process improvements.Strong expertise in ServiceNow (SNOW), Quality Governance, Root Cause Analysis (RCA), Continuous ServiceImprovement (CSI), Business Continuity Planning (BCP), and client-facing operational management. Proven ability tocollaborate with cross-functional teams, lead governance reviews, mitigate operational risks, and deliver measurablebusiness outcomes in high-pressure environments.
Experience
Pql & Process Management Lead
Sep 2023 — Present · Bengaluru, IN
Experienced in leading Project Quality and ITSM governance initiatives for enterprise accounts, ensuring operational stability, SLA compliance, and customer satisfaction. Skilled in managing Incident, Change, Problem, and Risk Management processes in ServiceNow, conducting quality audits and governance reviews, driving continuous improvement initiatives, and preparing executive-level governance reports and dashboards. Proven expertise in Business Continuity Planning (BCP), stakeholder management, audit readiness, and cross-functional collaboration to enhance service delivery and reduce operational risks.
Education
Stepping Stones School Chandigarh
Bachelor of Arts (BA), Information Technology
1995 — 2007
G.G.G.S.D.College, Sector-32
Post graduate
2012 — 2013
Skills
- Internet Recruiting
- Technical Recruiting
- Employee Engagement
- Executive Search
- Recruiting
- Recruitments
- HR Consulting
- IT Recruitment
- Performance Management
- Screening
- Hris
- HR Policies
- Screening Resumes
- Talent Management
- Performance Appraisal
- Sourcing
- Employee Relations
- Human Resources
- Benefits Negotiation
- Talent Acquisition
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