Lead and coordinate real-time incident resolution to restore service operations swiftly and efficiently. Collaborate with cross-functional teams and global stakeholders to ensure smooth communication and escalation handling. Maintain SLA compliance while documenting root cause analyses and implementing preventive actions. Recognized as “Star of the Month” twice for performance under pressure and excellence in crisis management. Drive continuous improvement by identifying bottlenecks and optimizing workflows using ITIL principles.
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Dimpi Kumari — Incident Manager at 埃森哲 in Hyderabad, TG, IN | Unifers