Dimpal Rathod

IT Service Manager & Cmdb Specialist @Siemens

Pune, IN

Led IT service transition and change management activities, supporting creation, review, and execution of IT changes across multiple environments while coordinating with service providers and internal teams. Infrastructure Patch and Change Coordinator (f/m/d): Administered and optimised CMDB using Argos and PLM across software and hardware platforms, ensuring data integrity, CI lifecycle governance, and operational efficiency. Chaired Change Control Boards (CCB), overseeing baselining, release governance, and controlled implementation of changes and releases. Managed release activities, including environment overviews, defect tracking, and route-to-live deployments, ensuring timely and smooth service delivery. Assessed risks, implemented mitigation strategies, and maintained high service quality with minimal business disruption. Maintained and updated transition documentation, including route-to-live records, schedules, and post-implementation reviews for audit readiness. Oversaw vendor and multi-supplier coordination, ensuring SLA compliance, KPI tracking, and efficient delivery of IT services. Collaborated with cross-functional teams to drive process improvements, integrate CMDB with incident/problem/change workflows, and align ServiceNow CMDB best practices across projects.

KIT's College of Engineering Kolhapur (Empowered Autonomous)

Bachelor's degree, Electronics and Telecommunication