Dimitry Tsvetkov

About Dimitry Tsvetkov

With over 12 years of experience in customer service management, I am a passionate and driven Associate Manager at Coach, a leading luxury fashion brand. I support the day-to-day usage of the in-store digital clienteling platform, and act as a key resource and technical expert for store teams and cross-functional partners. I also assist in creating clienteling toolkits, tracking and reporting social selling KPIs, and soliciting feedback to implement future improvements.I have a proven track record of increasing sales revenue, conversion rate, and customer retention by launching and organizing successful private events, identifying new business opportunities, and delivering best-in-class customer service. I have also received an Excellence Award for producing exceptional results in 2018, and led and conducted workshops for supervisors and managers in NY district. I am certified in Contract Law, Critical Thinking, and Happiness at Work, and have a bachelor\'s degree in Foreign Languages. I use my linguistic skills to communicate effectively with diverse customers and stakeholders, and to enhance my understanding of their needs and preferences. My goal is to continue to grow and learn as a professional, and to contribute to the success and vision of Coach.

Experience

1. Manager, Omnichannel Training & Customer Development

   Coach

   Nov 2025 — Present · New York, NY, US

Education

• Vladimir State University for the Humanities

  Bachelor's degree in Foreign Languages, Linguistics

  2004 — 2009

Skills

• Team Leadership
• Microsoft Excel
• Time Management
• Merchandising
• Customer Service
• Stock Control
• Stock Management
• Training
• Social Media
• Microsoft Office
• Sales
• Customer Experience
• Teamwork
• Loss Prevention