Cosmin Dimitriu
Managed Services Director @Xpedition
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WORK HISTORY
Managed Services Director @Xpedition
London, GB
Accountable for the overall delivery of Managed Services for MS Dynamics 365 for all Xpedition clients (140+) operating in the Financial Services, Retail and Manufacturing Sectors with a total annual value of £2m and 10 staff (United Kingdom & Portugal). Second point of escalation for the services delivered. Leading incident response, internal coordination and communication for Major Incidents, including the creation of the RCAs following the closure of the incidents. Responsible for managing the external suppliers (out of hours cover, 3rd party tools, etc). Line Manager for 10 staff, including 2 Team Leads. Reporting into the CEO.
EDUCATION
Universitatea „Alexandru Ioan Cuza” din Iași
BSc, Computer Science
SKILLS
ABOUT COSMIN DIMITRIU
I am a dynamic leader in Service Management with a decade of proven success in transforming Managed Services into exceptional value for Financial Services and Public Sector clients. With a firm commitment to ongoing service improvement, I consistently exceed SLAs, enabling the delivery teams to focus on identifying opportunities for improvements.As a creative problem-solver with extensive expertise in managing both legacy systems and Power Platform applications, I collaborate closely with delivery teams and key stakeholders to deliver tangible results and remarkable customer satisfaction. My services quality regularly earns ratings from \'very good\' to \'excellent,\' with NPS scores typically falling between 9 and 10.Drawing on my experience leading teams of up to 40 professionals, I am deeply committed to nurturing and cultivating talent. I believe true leadership means identifying emerging leaders, mentoring them, and providing the opportunities necessary for them to develop their own leadership capabilities.Highlights- Team/Group Management - managed multidisciplinary teams of up to 40+ individuals- Delivery Management - responsible for concurrent delivery of Application Development and Independent Testing projects of £2m+ total budget- IT Services Management - accountable for the concurrent delivery of Applications Management services for multiple clients from domains ranging from Financial Services, Advertising and Academia of annual value of £3m+;Specialties: Managed Services, ITIL, Team Management, Group Management, Project Management, Service Management, Pre-sales, Nearshore delivery, Line Management, Mentoring, Interviewing.
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