Dimitri Bozinis
Furniture Planning, Interior Styling & Client Experience Manager @Harrods
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WORK HISTORY
Furniture Planning, Interior Styling & Client Experience Manager @Harrods
London, GB
Leveraging data-driven insights to continuously refine customer journey strategies and enhance client satisfaction- Drove initiatives contributing to a 420% year-on-year revenue growth, increasing service Sales by expanding client engagement and driving internal business development- Driving successful internal business development by raising awareness of services, identifying growth blockers, and collaborating with senior leadership and key stakeholders to overcome challenges and unlock opportunities, ultimately contributing significantly to revenue growth and service expansion- Fostering cross-functional collaboration to ensure seamless client experiences and operational excellence- Cultivating a culture of learning and accountability that supports innovation and operational success across cross-functional teams- Coaching and developing a high-performing team of creatives and operations specialists to enhance skills, collaboration, and client-focused delivery.
EDUCATION
National Theatre of N. Greece
Bachelor’s Degree
University of Macedonia
Bachelor’s Degree
The Royal Central School of Speech and Drama
Master’s in Fine Arts (MFA)
SKILLS
ABOUT DIMITRI BOZINIS
Driving loyalty, retention, and revenue growth for world-leading luxury brands — I am a retail leader with 15+ years of expertise delivering high-impact client engagement strategies that transform the customer experience.Currently leading Furniture Planning, Interior Styling & Client Experience at Harrods Interior Design, I design and execute customer journey strategies that blend creative vision with data-driven insights. I Working closely with an exceptional team of creatives and operations specialists, I oversee / support the successful delivery of high-profile interior design projects across Greater London, nationally, and internationally.Part of my role also includes internal business development — raising awareness of our services, identifying potential blockers to growth, and collaborating with senior leadership and key stakeholders to mitigate challenges and maximise opportunities.Passionate about crafting elevated, personalized customer journeys, I bring a unique balance of strategic thinking, operational excellence, and authentic human connection to every initiative.Specialties: Clienteling & CRM | Customer Experience Strategy | Cross-functional Collaboration | Luxury Retail Management | Brand Storytelling | Data Interpretation | Leadership & Team Development | Internal Business Development
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